United on Mend After ‘Awful’ Year, CEO Says – Wall Street Journal- India



Wall Street Journal- India
United on Mend After 'Awful' Year, CEO Says
Wall Street Journal- India
'In retrospect, the company 'changed too much too quickly,' says United Continental CEO Jeff Smisek. The reservation system inflamed customers. CHICAGO—After a year of operational and technical meltdowns at United Continental Holdings Inc., Chief 
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